jota9's Privacy Policy
Your personal information is completely safe with us. This policy describes in detail how jota9 collects, stores, and protects your information.
Introduction and Applicability
jota9 ("we", "our", or "platform") provides a safe and reliable online casino and sports betting experience for users in Bangladesh. This privacy policy describes what personal information we collect when you use the jota9 website (jota9.cam), how we use it, who we may share it with, and how we keep your information secure.
By using this website or registering an account, you will be considered to have agreed to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our platform and contact our support team.
This policy applies to all users aged 21 or older who use jota9's services.
1. What Information We Collect
1.1 Registration and Identity Information
When you open an account at jota9, we collect the following information:
- Full name (first and last name)
- Date of birth (for age verification — to confirm 21+ years)
- Email address
- Mobile number
- Residential address
- National ID (NID) or passport number (for KYC verification)
- Username and password
1.2 Financial and Payment Information
To process deposits and withdrawals, we may collect the following information:
- bKash, Nagad, Rocket, or Upay account number
- Bank account number and bank name (for bank transfers)
- Transaction history and amounts
- Deposit and withdrawal dates and times
Note: jota9 never stores your full credit or debit card number or CVV.
1.3 Technical and Usage Information
To improve your browsing and gaming experience, we automatically collect the following information:
- IP address and device type
- Browser type and version
- Operating system information
- Page visit history and duration
- Cookies and session information
- Gaming activity and betting history
1.4 Communication Information
When you contact support through our live chat or email, we may retain a record of that conversation. This is used to improve service quality and for dispute resolution.
2. How We Use Information
A Service Delivery and Account Management
We use the information we collect for the following purposes:
- To create, verify, and manage your account
- To process deposit and withdrawal requests
- To provide bonuses and promotional offers
- To track VIP program progress
- To display your gaming history and balance
B Security and Fraud Prevention
We use your information to:
- Prevent unauthorized logins and account hacking
- Detect and block suspicious financial transactions
- Prevent abuse through multiple account creation
- Complete age verification (to confirm 21+) and KYC processes
- Help prevent money laundering
C Communication and Customer Service
- To send important account-related notifications
- To send transaction confirmation messages
- To provide 24/7 live chat support
- To inform you of relevant bonuses and promotions (if you have given consent)
D Service Improvement and Analysis
- To monitor and improve website performance
- To analyze user experience
- To plan the addition of new games and features
- To implement responsible gaming policies
3. Cookies and Tracking Technology
What Cookies Are and Why We Use Them
Cookies are small text files stored on your device when you visit jota9.cam. We use the following types of cookies:
- Essential cookies: To maintain login sessions and ensure the core functionality of the platform — these cannot be disabled.
- Functional cookies: To remember your preferences and settings (such as language selection).
- Analytics cookies: To understand website usage patterns — we use this information anonymously.
- Security cookies: To prevent fraud and cyberattacks.
You can disable non-essential cookies by changing your browser settings, though this may limit some services.
4. Sharing Information with Third Parties
Who We Share Information With
jota9 does not sell your personal information. However, to provide services we may share information with the following parties:
- Payment processors: bKash, Nagad, Rocket, Upay, and bank transfer service providers — only the information necessary to complete transactions.
- Game providers: Companies such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming — limited information necessary for game operation.
- Technology partners: Providers of server hosting, cybersecurity, and fraud detection services — only necessary information.
- Legal authorities: When required by a valid legal directive or court order.
What We Do Not Do
- We do not sell your information to advertisers.
- We do not share with third parties for marketing purposes without your consent.
- We do not collect unnecessary information.
- We do not share information with any partner without ensuring security.
5. Data Security Measures
Technical Security
jota9 uses industry-standard security measures to keep your personal information safe:
- SSL encryption: All data transmissions are protected by 256-bit SSL encryption.
- Database encryption: Stored sensitive information is kept in encrypted form.
- Firewall and anti-DDoS: Advanced security measures at the server level.
- Two-factor verification: Two-factor authentication (2FA) is available for account login.
- Regular security audits: Regular security audits are conducted through third parties.
Organizational Security
- Only authorized staff can access your information.
- All staff are bound by confidentiality agreements.
- A complete log of data access is maintained.
- In the event of a data security breach, we will notify affected users as quickly as possible.
6. Data Retention Period
We store your personal information only for as long as necessary:
- Active accounts: For the duration your account remains active and as long as necessary to provide services.
- Closed accounts: Even after an account is closed, certain information (such as financial transaction records) may be retained for a minimum of five years due to legal and regulatory obligations.
- Technical logs: Generally retained for up to 90 days, but may be kept longer if needed for security investigations.
- Support conversations: May be retained for up to one year to ensure service quality.
After the set period has passed, we securely delete or anonymize your information.
7. Your Rights
Right to Access Information
You can request a copy of the information stored about you from jota9 at any time. We will try to respond within 30 business days.
Right to Correct Information
If there is any error in your information, you can contact us to request a correction. However, changing information where KYC verification has been completed may require additional verification.
Right to Delete Information
In certain circumstances you may request that your information be deleted. However, retaining some information is part of our responsibility due to legal obligations.
Right to Stop Marketing Communications
You can stop promotional emails or notifications at any time. Let us know via live chat or email and we will action your request.
To Exercise Your Rights
Contact us to exercise any of the rights mentioned above:
- Via live chat (available 24/7)
- By email: [email protected]
After verifying your identity, we will process your request.
8. Protection of Minors
jota9 strictly provides services only to persons aged 21 or older. We do not intentionally collect any personal information from minors.
Age verification is mandatory at registration. If we learn that a user created an account while under the age of 21, we will immediately delete that account and all associated information and cancel all transactions.
If parents believe their child is using our platform, please contact us at [email protected].
9. Changes to This Policy
jota9 may update this privacy policy from time to time. For important changes, we will:
- Update the "Last Updated" date on this page.
- Notify registered users by email (for significant changes).
- Request consent to the new policy at login if necessary.
If you continue to use the platform after the updated policy is published, you will be considered to have agreed to the new policy. We encourage you to review this page periodically.
10. Contact Us
Privacy Questions or Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact our support team:
24 hours, 7 days a week — help available in Bengali
[email protected]
We generally try to respond to your email on business days. For urgent matters, please contact us directly via live chat.
Related Policies & Information
Alongside this privacy policy, please also read our Terms & Conditions and Responsible Gaming page — these will give you a complete understanding of your rights and our responsibilities.